SHIPPING AND RETURNS
All goods ordered via the e-commerce online store will be shipped out within 1-2 business days to UK addresses.
Shipping is via Royal Mail 2nd Class signed for service (small parcel) at a flat rate of £4.00 GBP
UK customers should expect to receive items within 5 working days from placing orders within business hours.
Tracking information will be provided to the customer on request. Once items have been shipped the delivery is then the responsibility of the shipping agent (Royal Mail). It is the customer's responsibility to track and trace their order and locate any packages. FIGHTLABEL are not responsible for missed deliveries that are returned to a local sorting office for customer collection. If a customer does not collect a missed package and it is returned to FIGHTLABEL, the goods will be refunded (excluding postage costs) or can be shipped again at an additional cost to the customer of £4.00 GBP.
International orders are shipped at a flat rate of £16.00 GBP, using a shipper which falls within that price bracket. Customers will be notified once the order is shipped and which shipping agent has been used. International deliveries may take 1-2 weeks.
All goods ordered via the e-commerce online store may be returned for exchange if they are found to be faulty, within 5 days of receipt of the goods. If goods are returned because the wrong size has been ordered, postage will be charged for the return item. Hand wraps cannot be returned/exchanged/refunded.
1.1 Should FIGHTLABEL deliver goods incorrectly then FIGHTLABEL will reimburse the return postage cost at the equivalent of Royal Mail’s 1st Class Letter Service at the prevailing rate. FIGHTLABEL will re-deliver the replacement goods Postage free of charge. All returns/exchanges must be authorised by FIGHTLABEL before any goods are returned.
1.2 Goods are returned for exchange at the customer’s cost.
1.3 Shoes must be returned without Wear Marks and the shoe boxes must not be defaced. Any shoes returned with Wear Marks or defaced boxes will not be accepted for exchange or credit by FIGHT LABEL.
1.4 Any claim based on a defect in quality or condition of goods supplied or failure to correspond with specifications must be notified to FIGHTLABEL within 21 days of receipt of goods. In the event that the fault is accepted FIGHTLABEL will replace the goods free of charge subject to availability.
1.5 It is advisable for “Proof of Posting” to be obtained.
2 General Return Conditions
In order for a return to be accepted, it must meet the following conditions:
2.1 The product must be unused and unworn.
2.2 The product must be in its original state and packaging.
2.3 Goods must have the original tags attached.
2.4 Accessories must have all parts of the original packaging.
2.5 Footwear must be in the original shoe box.
2.6 Below products are excluded from returns:
2.6.1 Customised and personalised products.
2.6.2 Hand Wraps, except in the case of manufacturing defects